Episode 97

Olga Gladkova, Northwest Bank

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Olga Gladkova, a BSA officer at Northwest Bank. They discuss Olga’s journey into BSA/AML compliance, her daily responsibilities, the structure of her department, and the challenges faced in the banking sector. Olga shares insights on implementing a new AML system, balancing regulatory expectations with customer experience, and the importance of training frontline staff. She concludes with advice for newcomers in the BSA AML field, emphasizing the cyclical nature of the work and the importance of perseverance.

The views expressed in the Banking Matters Podcast are those of the speakers and do not necessarily reflect the position of Compliance Alliance or its affiliates.*