Banking Matters Podcast

Chris Furlow, President and CEO, Texas Bankers Association

In this landmark interview marking the 100th episode of Banking Matters, host Elizabeth Holtrop interviews Chris Furlow, President and CEO of the Texas Bankers Association. They discuss the current landscape of banking, including TBA’s litigation efforts against regulatory overreach, legislative initiatives to support community banks in Texas and across the nation, and the implications of cryptocurrency and stable coins on the banking industry. The discussion emphasizes the importance of advocacy and engagement among bankers to navigate these challenges and shape the future of banking.

Charlene Heydinger, president of the Texas PACE Authority

In this episode of Banking Matters, host Elizabeth Holtrop engages with Charlene Heydinger, president of the Texas PACE Authority, to discuss the Property Assessed Clean Energy (PACE) program and similar types of financing across the USA. They discuss how this type of program facilitates financing for energy and water-saving improvements in commercial properties, the benefits for lenders, and the program’s impact on revitalizing communities. Heydinger emphasizes the importance of local banks in the PACE ecosystem and highlights how financing such as the PACE program can impact a variety of commercial properties, from agricultural use to metro-area hotels.

John Ortega, G. Ortega Law

In this episode, host Elizabeth Holtrop speaks with John Ortega of G. Ortega Law, based in Houston. John shares his journey from a high school job as a bank teller to his current work spanning the banking and legal sectors. He discusses the importance of relationships in banking, particularly in managing problem loans, and offers insights into the current banking environment and its implications for community and mid-sized banks.

Olga Gladkova, Northwest Bank

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Olga Gladkova, a BSA officer at Northwest Bank. They discuss Olga’s journey into BSA/AML compliance, her daily responsibilities, the structure of her department, and the challenges faced in the banking sector. Olga shares insights on implementing a new AML system, balancing regulatory expectations with customer experience, and the importance of training frontline staff. She concludes with advice for newcomers in the BSA AML field, emphasizing the cyclical nature of the work and the importance of perseverance.

Brien O’Connor, Bankers Insurance Agency

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Brien O’Connor about the intricacies of Directors and Officers (D&O) insurance, emphasizing its importance for banks. He explains the purpose of D&O insurance, the differences between various policies, and the coverage provided to employees and the bank itself. The conversation also touches on common misconceptions, trends in claims, and the significance of understanding policy limits and exclusions. Brian concludes with advice for banks on managing their insurance needs effectively.

Kristina Cunningham, Origin Bank

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Kristina Cunningham, Senior Legal Counsel and Senior Vice President at Origin Bank. They discuss Kristina’s unconventional career path in banking, the importance of understanding powers of attorney, guardianships, and trusts, and the legal complexities involved in these areas. Kristina emphasizes the need for banks to have clear policies and educate their staff and customers to navigate these legal issues effectively.

Elizabeth Holtrop, Compliance Alliance

In this episode of Banking Matters, host, Linsey Hugueley welcomes a new cohost, Elizabeth Holtrop. They discuss Elizabeth’s journey into the world of compliance and community banking. They explore the importance of compliance in supporting community banks, the challenges faced by compliance officers, and the need for effective communication and education in the field. The conversation highlights the personal experiences that shape their understanding of compliance and the value of connecting with community members. They also touch on the future of compliance education and invite listeners to participate in the podcast. If you are interested in being a guest in Banking Matters, send an email to [email protected].

Brien O’Conner, Bankers Insurance Agency

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Brien O’Connor, President of Bankers Insurance Agency. They discuss Brien’s journey into the insurance world and how he landed as an insurance adviser for the financial services industry. The conversation highlights the most important insurance policies for banks to carry, the importance of banks having intimate knowledge of the policy’s intricacies, and why working with an advisor that understands the complexities of insuring financial institutions is beneficial. Brien breaks down financial institution bond insurance, gives examples of how the coverage can be used, and what type of crimes and losses it can help protect against.

Winnie Ling, Blend

Laura Benson interviews Winnie Ling, General Counsel and Head of Legal and Head of People at Blend, discussing the evolution of banking technology, particularly focusing on Remote Online Notarization (RON). Winnie explains Blend’s mission to simplify banking processes through technology, the various methods of notarization, and the significant benefits of RON, including increased efficiency and reduced error rates. The discussion also covers the current legislative landscape and offers advice for banks looking to implement RON technology.

Ginger Devine, Citizens First Bank

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Ginger Devine, Senior Vice President and Chief Risk Officer at Citizens First Bank. They discuss the importance of third party risk management, the evolution of vendor management, and the challenges faced in retrieving information from vendors. Ginger shares insights on developing an effective risk management framework tailored to community banks and emphasizes the need for accountability in vendor relationships.

Emily Beam, Cyber Risk Institute

In this conversation, Emily Beam, Senior Vice President of the Cyber Risk Institute, discusses the organization’s role in standardizing cybersecurity practices within financial services. She explains how the Cyber Risk Institute was formed, its compliance profile, and how it helps financial institutions navigate regulatory requirements. The conversation also touches on the importance of adapting to emerging technologies like cloud and AI, and the need for continuous monitoring in cybersecurity. Emily emphasizes collaboration and finding common solutions as key principles for success in the industry.

Brad Koehn, Midwest Bank

In this episode of Banking Matters, host, Linsey Hugueley, interviews Brad Koehn, regional president of Midwest Bank and Chair of the Nebraska Bankers Association, to discuss the current state of agriculture and its impact on the banking industry. Brad shares insights from his extensive banking career, highlighting the challenges faced by agricultural clients, including rising costs and declining working capital. He emphasizes the importance of proactive risk management and open communication between banks and their clients to navigate these turbulent times effectively

Kathy Kraninger, Florida Bankers Association

In this episode of Banking Matters, host, Linsey Hugueley, continues her conversation with Kathy Kraninger, president and CEO of the Florida Bankers Association, about her transition from public service to the private banking sector. They discuss the challenges and gaps in the regulatory environment, the importance of understanding banking economics, and the role of technology in compliance and fraud prevention. Kraninger emphasizes the need for a unified policy direction in regulation and the importance of cybersecurity and data privacy in banking. The conversation concludes with insights on lifelong learning and curiosity in the banking profession.

Kathy Kraninger, Florida Bankers Association

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Kathy Kraninger, president and CEO of the Florida Bankers Association, about her transition from public service to the private banking sector. They discuss the challenges and gaps in the regulatory environment, the importance of understanding banking economics, and the role of technology in compliance and fraud prevention. Kraninger emphasizes the need for a unified policy direction in regulation and the importance of cybersecurity and data privacy in banking. The conversation concludes with insights on lifelong learning and curiosity in the banking profession.

Steven Ross, Compliance Hub

In this episode of Banking Matters, host Laura Benson speaks with Steven Ross, a compliance officer at Compliance Hub. They discuss Steven’s journey into banking, the extensive range of tools available for member banks, and the processes involved in maintaining and creating these resources. The conversation highlights the importance of member feedback and the collaborative effort required to keep tools updated and relevant. Steven also shares valuable advice for banking professionals, emphasizing the benefits of obtaining professional certifications.

Jefferson Sorley, Compliance Hub

In this episode, Jefferson Sorley, the Director of Reviews and Products at Compliance Hub, shares his journey into the compliance field, discussing the importance of mentorship and the challenges faced in compliance roles, especially in smaller banks. He provides insights into the review and product processes at Compliance Hub, emphasizing the significance of thorough document reviews and the need for continuous updates to policies and products. Jefferson also reflects on the satisfaction derived from helping community banks navigate compliance challenges and offers valuable advice for compliance professionals to maintain a healthy work-life balance.

Amy Heaslet, Tennessee Bankers Association

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Amy Heaslet, Executive Vice President and General Counsel at the Tennessee Bankers Association. They discuss Amy’s journey into banking, the pressing issue of elder financial exploitation, and the legislative measures taken in Tennessee to combat this growing problem. The conversation highlights the importance of advocacy, education, and collaboration among banks, state agencies, and communities to protect vulnerable populations from financial scams.

David Boneno, Louisiana Bankers Association

In this episode of Banking Matters, host, Linsey Hugueley speaks with David Boneno, general counsel to the Louisiana Bankers Association, about the growing issue of check fraud and the legislative measures being taken to combat it. They discuss the alarming rise in check fraud incidents, the importance of community banking, and the collaborative efforts between banks and law enforcement to address these challenges. David shares insights on recent legislative changes aimed at strengthening penalties for check fraud and the critical role of mail theft in this crime.

Carrie Gilbert, Blue Sky Bank

In this episode of Bank Matters, host, Linsey Hugueley and Carrie Gilbert, BSA officer of Blue Sky Bank, discuss the complexities of banking marijuana-related businesses (MRBs) under the Bank Secrecy Act (BSA). They explore the outdated guidance from federal regulators, the challenges of aligning state and federal regulations, and the extensive due diligence required for onboarding cannabis customers. Carrie shares insights into the onboarding process, transaction reviews, and the importance of having robust procedures in place. They also touch on the significance of networking within the cannabis banking community and conclude with advice for BSA professionals to not hesitate in asking questions to ensure compliance and service quality

Russ Horn, CoNetrix

In this episode of Banking Matters, host, Linsey Hugueley, interviews Russ Horn, a cybersecurity expert with over 20 years of experience in the banking industry. They discuss the evolution of cybersecurity in banking, focusing on the FFIEC Cybersecurity Assessment Tool (CAT) and its impending sunset. Russ explains the importance of cybersecurity frameworks, compares the CAT with newer options, and offers guidance for banks transitioning to these frameworks. The conversation emphasizes the need for banks to prioritize security over mere compliance in their cybersecurity efforts.
Acronyms
GLBA – Gramm-Leach-Bliley Act FFIEC’s CAT – Federal Financial Institutions Examination Council’s Cybersecurity Assessment Tool
NIST CSF – US National Institute of Standards and Technology Cybersecurity Framework
CISA – Cybersecurity and Infrastructure Security Agency
CRI – Cyber Risk Institute
CIS – Center for Internet Security
CIS Critical Controls – Internet Security Critical Security Controls
CPGs – cybersecurity performance goals

Rebekah Leonard, Elucidate, LLC

In this episode of Banking Matters, Laura Benson interviews Rebekah Leonard, a compliance expert with extensive experience in the banking industry. They discuss Rebecca’s journey into compliance, the evolution of compliance exams, and the importance of self-identification and corrective actions in maintaining a healthy compliance management system. The conversation emphasizes the collaborative nature of compliance work and the value of compliance professionals in organizations.

Duncan Taylor, SVP and COO of the Washington Bankers Association

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Duncan Taylor, SVP and COO of the Washington Bankers Association. They discuss Duncan’s journey into banking, the evolving workforce landscape in the industry, innovative recruitment strategies, the importance of diversity and inclusion, and the significant impact community banks have on local economies. Duncan emphasizes the need for a shift in how banks approach talent acquisition and the importance of fostering an inclusive environment to attract a diverse workforce. He also highlights the ‘magic’ of banking in facilitating access to capital and building resilient communities, encouraging bankers to take pride in their work and the positive contributions they make.

Brent Farley, Farley Law PLLC

In this episode of Banking Matters, host, Linsey Hugueley, speaks with Brent Farley, a banking regulatory attorney and managing partner of Farley Law PLLC, about his journey in the financial services industry and the evolving landscape of banking as a service (BaaS). They discuss the importance of compliance, the need for banks to take control of their risk when partnering with fintechs, and the regulatory scrutiny that comes with these relationships. Brent shares insights on best practices for exiting agreements and emphasizes the significance of data privacy in fintech partnerships. He concludes with advice for listeners to approach new opportunities with caution but not fear.

Scott Fagin, Chief Credit Officer of Blue Sky Bank

In this conversation, Laura Benson interviews Scott Fagin, the Chief Credit Officer of Blue Sky Bank, about the importance of policies and procedures in the banking industry. They discuss the role of collaboration and compliance in creating effective policies, as well as the need for continuous improvement and adaptation. Scott shares his experiences in different leadership positions and emphasizes the importance of understanding the team, reviewing past exam reports, and staying up-to-date with regulatory changes. The conversation provides valuable insights for banks looking to revise their policies and procedures.

Clinton Gerst, President of Bank of Bozeman

In this conversation, Laura Benson interviews Clinton Gerst, the President of Bank of Bozeman, about navigating market risk and making educated predictions for rate changes and interest rate risks. Clinton discusses the use of the futures market to gauge market consensus, the importance of staying competitive in the community banking industry, and the potential risks and challenges in a maturing economic cycle. Clinton also shares insights on how community banks can manage risks and maintain margins, and emphasizes the need for flexibility and open-mindedness in navigating the ever-changing financial landscape.

Laura Benson and Julia Gutierrez, Compliance Alliance

In this episode of Banking Matters, Laura Benson and Julia Gutierrez discuss training and education in the banking industry. They cover topics such as the challenges of traveling for training, the importance of continuous learning in compliance, and the hot topics and trends in banking compliance. They also provide advice on how banks can maximize the education experience and stay up to date with regulatory changes.

Lacy Samples, Senior Vice President, Compliance and CRA Officer at the NBT Financial Bank

Lacy Samples, Senior Vice President, Compliance and CRA Officer at the NBT Financial Bank, in Fort Worth, TX. Lacy shares her journey in the banking industry and the importance of industry certifications. She started her career at 18 as a receptionist and gradually moved up the ladder, gaining experience in loan operations, compliance, and risk management. Lacy emphasizes the value of, not only, certifications in boosting one’s career but also stresses the importance of networking and being involved in the community as key strategies for professional growth.

Dr. Kevin Streff, American Security and Privacy, LLC

Dr. Kevin Streff, founder of several cybersecurity startups, including American Security and Privacy, LLC, discusses the importance of cybersecurity and data privacy in the banking sector. Dr. Streff highlights the laws and regulations that affect cybersecurity and privacy, such as the Gramm-Leach-Bliley Act and state data privacy laws. He provides steps for banks to enhance their cybersecurity and privacy practices, including naming a privacy officer, providing training, and conducting privacy gap assessments. Dr. Streff emphasizes the need for responsible data stewardship and staying ahead of regulations.

Amanda Mattson, Compliance Alliance

In this episode of Banking Matters, host Julia Gutierrez interviews Amanda Mattson, the Executive Vice President of Assurance Services at Compliance Alliance. They discuss the importance of selecting the right audit firm for banks and the key factors to consider when researching and selecting an audit firm. They also explore the areas that should be included in an audit and the importance of turnaround time for reports and findings. Amanda shares her advice for banks and highlights some of the hot topics in the regulatory landscape. The episode concludes with Amanda emphasizing the importance of auditors being partners to banks and providing solutions rather than being intimidating.

Julia Gutierrez and Linsey Hugueley, Compliance Alliance

In this conversation, Julia Gutierrez and Linsey Hugueley discuss various topics related to banking and compliance. They discuss their summer adventures with their families. The winners of the 2024 Compliance Leadership Award are recognized. The conversation shifts to the regulatory situation, specifically the new proposed rule on AML CFT. They discuss the importance of job descriptions and staffing in BSA programs. They also touch on the topic of beneficial ownership and the upcoming changes.

Dana Lawrence, Senior Director of Fintech Compliance at Pacific West Bank and Venture Partner at Purpose Built

Dana Lawrence, Senior Director of Fintech Compliance at Pacific West Bank and Venture Partner at Purpose Built, discusses the concept of banking as a service and the benefits and challenges of working with FinTechs. She walks through the ideal experience of how community banks can partner with FinTechs and both benefit. She emphasizes the importance of thorough risk assessments and proactive communication with regulators. Dana also highlights the value of community banks in supporting local communities and expresses her hopes for the future of banking as a service.

Jennifer Warfield, Lightbulb Moments LLC

Jennifer Warfield, a financial services industry expert, shares insights on how community banks can partner with and support women in finance and business. She emphasizes the importance of building trust with customers and offering a wide array of financial products and services. Jennifer also highlights the opportunity for banks to provide financial education and literacy resources to their communities. She encourages banks to be a one-stop shop for customers, even if the bank partners with other professionals or businesses in their communities. Jennifer concludes with advice to embrace imperfection and take calculated risks.

William “Pat” Huttenbach, a litigation attorney at Crain, Caton & James, P.C.

William “Pat” Huttenbach, a litigation attorney at Crain, Caton & James, P.C., is a Uniform Commercial Code (UCC) expert with more than 25 years of experience assisting banks in navigating and litigating all matters UCC. Pat makes his second appearance on the podcast to give us a wire fraud rundown. Roger and Pat discuss what qualifies as wire fraud, steps to mitigate wire fraud risk, dispute and litigation processes, and trends in wire fraud.

Christopher LeBato, the President and CEO of M C Bank

Christopher LeBato, the President and CEO of M C Bank, shares his experiences working in banks of all different sizes. He discusses the differences between community banks, regional banks, and big banks, as well as the changes in purpose and market focus as a bank grows. Chris also dives into topics such as compliance, customer service, and the risks facing community banks and emphasizes the importance of maintaining an entrepreneurial mindset, staying customer-focused, and embracing technology in the banking industry.

Linsey Hugueley and Laura Benson, Virtual Partners

Linsey introduces Laura Benson as a new co-host of the podcast. Together, they discuss their experiences in banking and compliance. They talk about how they got started in the industry, their passion for certain regulations, like HMDA and BSA, and the challenges and rewards of working in compliance. They also touch on the importance of training and having employees build relationships with customers. The conversation ends with a preview of upcoming episodes and an invitation for listeners to become guests on the podcast.

Christy Carpenter, Executive Vice President at Springfield State Bank

Christy Carpenter, an Executive Vice President at Springfield State Bank, shares her journey in banking and how her technology background has shaped her banking career. She emphasizes the importance of building customer relationships, the evolving nature of technology, and the constant threat of fraud and cybercrime. Christy shares insights on effective board administration, communication, and training, and treats the audience to a musical performance.

Dr. Gerald Taylor, Chief Compliance and BSA Officer at Carroll Bank and Trust

Dr. Gerald Taylor, Chief Compliance and BSA Officer at Carroll Bank and Trust, shares his experience in revamping his compliance department. He emphasizes the importance of management buy-in, communication, and cross-training in creating an effective compliance team. Dr. Taylor also touches on the need for fostering positive relationships with employees and regulators to gain trust and respect. His advice is to focus on building these relationships to achieve success in compliance.

Frank Lazaro, Senior Vice President of Marketing at Piedmont Bank

Frank Lazaro, Senior Vice President of Marketing at Piedmont Bank, discusses the role of artificial intelligence (AI) in the financial industry. He shares how AI can enhance sales and marketing efforts, improve customer education and engagement, and increase efficiency for community banks. Lazaro emphasizes the importance of starting small and gradually integrating AI into marketing strategies. He also highlights the need for training to effectively utilize AI tools and encourages professionals to embrace AI as it becomes increasingly integrated into various aspects of banking.

Roger Morris, Linsey Hugueley, and Julia Gutierrez – Compliance Alliance

Roger welcomes two new co-hosts to the podcast: Linsey Hugueley and Julia Gutierrez. Linsey and Julia each take a moment to introduce themselves to the audience, and then Roger discusses the recent Supreme Court ruling on the CFPB’s funding and explains what that means for existing CFPB rulemakings. Julia walks us through two recent junk fee proposals, and Linsey explains the need for quantitative data in BSA risk assessments and previews upcoming episodes.

Rebekah “Bekah” Hurst, Chief Credit Officer and EVP at Tennessee State Bank

Rebekah “Bekah” Hurst, Chief Credit Officer and EVP at Tennessee State Bank, offers insight on the importance of building a strong internal culture in a bank and the qualities of a good leader. She emphasizes the need for active listening, trust, and the ability to address conflict in a respectful manner. She shares practical strategies for fostering a positive culture, such as getting to know employees personally, showing vulnerability as a leader, and expressing gratitude. Listen and hear what Bekah’s key takeaways are to create a successful internal culture.

Kurt Stephen, Bankruptcy attorney at Kurt Stephen PLLC

Kurt Stephen, a bankruptcy attorney at Kurt Stephen PLLC, provides a high-level overview of bankruptcy law that any banker would find useful. We approach this conversation like we’re helping a new banker work through a customer bankruptcy for the first time. Have you ever wondered what a Chapter 7 bankruptcy is? Chapter 13? Have you ever heard the words “automatic stay” or “proof of claim” and wondered what they mean for your customers? Well, take a listen and let Kurt clear the air.

Timothy Schenk, General Counsel at the Kentucky Bankers Association

Timothy Schenk, General Counsel at the Kentucky Bankers Association, joins to discuss the work he’s recently been doing in Washington D.C. advocating for banks. Tim has tackled many big issues lately, including junk fees, the impact of fraud on banks, the use of artificial intelligence in the banking industry, and the issue of trigger leads, and he has plenty to say about all of it. Tim emphasizes the importance of consumer education and the significance of voicing concerns to lawmakers and regulators.

Roger Morris and Ashton Woodling

Ashton and Roger discuss taking on new hobbies before diving into one of Ashton’s favorite topics: the SAFE Act. Roger provides yet another update on the Community Reinvestment Act (CRA) and explains how an injunction actually works and what they mean in the compliance context. Then they preview some exciting upcoming episodes. Future topics include an update on the state of junk fees, fraud training, and a great overview of bankruptcy for bankers.

Darbi Sanders, Chief Risk and Compliance Officer at First Bank Texas

Darbi Sanders, Chief Risk and Compliance Officer at First Bank Texas, presents the challenges of generational banking; community banks must balance the brick and mortar, individual relationship desires of the older generation with the technology expectations of the younger generation. She explains the ‘mobile branch’ concept and how it can help banks reach rural communities. Finally, Darbi provides actionable recommendations for succession planning to ensure a smooth transition and continuity within the bank.

Tan Bui, VP of Compliance at F&M Bank

Tan Bui, VP of Compliance at F&M Bank, lays out his unique perspective that banks should be considered a vehicle and Compliance the brakes; effective brakes enable vehicles to drive faster and achieve higher performance. He shares the concept of Open Banking Infrastructure and what banks should be doing to prepare as it gains momentum in the United States.

Helen Touchton, Independent BSA/AML Consultant

Helen Touchton, Independent BSA/AML Consultant, provides listeners with practical advice for navigating audits and exams, including that effective audits are fast-paced and require organization and responsiveness from both the auditor and the bank. She lists common audit issues and highlights the highest risk findings that should concern BSA officers. Finally, Helen contemplates changes in BSA/AML audits throughout her career with the advent of automated surveillance systems.

Matthew Largent, SVP of Retail at City National Bank

Matthew Largent, SVP of Retail at City National Bank, tackles servant leadership in this week’s episode of Banking Matters. He shares how his military background helped shape his approach to leading and serving others, the significance of perception change in employee accountability, and the importance of engagement in creating high-performing teams. Matt stresses that a great leader is an individual with great leadership skills, rather than the subject matter expert.

Jeff Swenson, the retail banking chief at Eastern Connecticut Savings Bank

In the latest installment of Banking Matters, Daniel Baker engages in a conversation with Jeff Swenson, the retail banking chief at Eastern Connecticut Savings Bank. They discuss the importance of the upcoming generation of individuals joining the banking industry and how community involvement drives them. Jeff recounts his path into the banking realm, underscoring the pivotal role of banks in bolstering their neighboring communities. Additionally, they delve into approaches for connecting with this digitally-oriented generation and highlight the significance of mentorship in advancing one’s career.

Shawn Tuma, Partner at Spencer Fane LLP

Shawn Tuma, Partner at Spencer Fane LLP, reflects on the evolution of “incident response” from the Y2K scare to today. He describes the steps institutions must complete after a cybersecurity incident occurs, including determining the pervasiveness of the incident. Shawn then introduces the concept of a “tabletop exercise,” showing its value in proactively developing a practiced plan to avoid paralysis by analysis during an actual incident.

Jenifer Waller, President and CEO of the Colorado Bankers Association.

In this episode of Banking Matters, Daniel interviews Jenifer Waller, President and CEO of the Colorado Bankers Association. They discuss Jenifer’s background in banking, her passion for lowering the number of unbanked and underbanked individuals, and the unique challenges and opportunities of marijuana banking in Colorado. They also touch on the impact of the SAFE Banking Act and provide advice for banks interested in entering the marijuana, cannabis, and hemp banking space.

Daniel Baker, Ashton Woodling and Roger Morris

Daniel and Ashton reflect on the fact that it has been a year since the Banking Matters podcast started! The hosts discuss some of their favorite moments and episodes. Looking ahead to the next year, Daniel introduces Roger as the new co-host, as Daniel moves on to work on other projects. Roger shares some information about himself and his background. Ashton and Roger review Regulation E and fair lending redlining as they discuss the importance of Reg E compliance, monitoring data, and addressing discrepancies in lending practices. With a final farewell from Daniel, the baton is officially passed to Roger, and we look forward to an even better second year!

Olga Gladkova, Vice President and BSA officer at Northwest Bank.

Olga Gladkova, Vice President and BSA officer at Northwest Bank, discusses the impact of geopolitical events on financial institutions and the importance of CDD and EDD. She highlights the challenges of dealing with false positives in OFAC screening and the need for robust monitoring and infrastructure. Olga also explains the significance of politically exposed persons and Russian oligarch proxies in AML compliance. Her advice for banks is to continue implementing strict monitoring, EDD, and vetting customers to ensure compliance and safety.

Kareston Robinson, AVP and Consumer/Commercial Loan Officer at Mt. McKinley Bank.

Kareston Robinson, AVP and Consumer/Commercial Loan Officer at Mt. McKinley Bank, explains the connection between credit and mental health as financial struggles can lead to stress and depression. She illustrates how frontline bankers can play a crucial role in supporting their customers’ mental health since they are in a unique position to see and hear about life changes as they occur. Finally, she provides strategies for how banks can help increase financial literacy in their communities.

Jennifer Stanick, Vice President and Compliance Officer at Signature Bank.

Jennifer Stanick, Vice President and Compliance Officer at Signature Bank, shares her journey into the banking industry, her role in establishing a bilingual banking brand, and her experience with the CRCM exam. She emphasizes the importance of networking and reshaping compliance as a friend and resource. Jennifer also discusses her “introverted extrovert” personality and offers advice for compliance officers.

Daniel Baker and Ashton Woodling

Daniel and Ashton commiserate on events (and children!) keeping them busy. Ashton suggests banks set themselves up for success by scheduling out necessary reporting and requirements for the year. She reminds banks to make compliance requirements work for them by tailoring committee reports to add value to the review. Daniel reflects on the recent Junk Fee proposed rules and how banks can comply by keeping customer service in the forefront. The duo shares teasers of upcoming episodes and invites listeners to join them on the podcast as guests.

Brandon Maggard, Agent and Financial Institution Specialist at Kentucky Bankers Association Insurance Solutions.

Brandon Maggard, Agent and Financial Institution Specialist at Kentucky Bankers Association Insurance Solutions, explains the different types of insurance banks obtain and risk factors that are considered in determining premiums. He recommends banks read their policies thoroughly to understand their conditions and consult closely with their agents to ensure they have the proper types of coverage.

Elizabeth Schroeder, VP of Regulatory Compliance at Washington Trust Bank.

Elizabeth Schroeder, VP of Regulatory Compliance at Washington Trust Bank, confronts regulatory change management across business lines. She emphasizes the importance of relationships between the first and second lines of defense, shares her methods for relationship development, and reminds compliance professionals to stay humble in post-implementation testing.

Levi Rogers, IT System Administrator at Exchange Bank.

Levi Rogers, IT System Administrator at Exchange Bank, introduces the role artificial intelligence (AI) plays in security practices and proposes ways AI could increase efficiency in different bank departments. He chronicles sound security practices, including the principle of least privilege, continuous testing, and vendor monitoring.

Anne Chapin, Chief Risk Officer at Mascoma Bank.

Anne Chapin, Chief Risk Officer at Mascoma Bank, demonstrates how strategic initiatives guide a bank’s risk appetite and are supported by risk metrics. She describes compliance testing in a three lines of defense model and connects this testing back to risk metrics and strategic initiatives, suggesting banks employ the “trust but verify” strategy and emphasizing the importance of relationships between each line of defense.

Daniel Baker and Ashton Woodling

As we look forwards towards another year of great Banking Matters episodes, Daniel and Ashton take an opportunity to introduce themselves and their experience in the banking industry. With excitement for some of the upcoming episodes, they discuss some of the guests and topics they have had an opportunity to work with. Finally, they wrap up by reviewing some of the common questions they get as Virtual Compliance Officer and Associate General Counsel.

Peter Madlem, a partner at Avalan Wealth.

In this episode of Banking Matters, Daniel Baker interviews Peter Madlem, a partner at Avalan Wealth, who has over 35 years of experience in investment management. They discuss Peter’s diverse background as a bronco rider and a classical guitarist and the transition to the financial sector. They explore the current market positions for banks and the strategies for financial institutions to overcome rising costs and losses, including bond portfolio restructuring and reinvestment. Peter advises banks to lower their costs and leverage their bond portfolios to improve future earnings and provides valuable insights for banks navigating the current economic landscape.

Craig Ostbo, CEO of Oh! Strategic Branding.

In our first Banking Matters Holiday Spectacular, our ho-ho-ho-host Ashton is joined by Craig Ostbo, CEO of Oh! Strategic Branding. Craig unpacks the gift of being on a bank’s Board of Directors, including how his marketing and branding experience guide his decisions as a Board member and the presentations and materials Board members value. He cracks the nut of “strategic branding” and illustrates how all bank personnel are brand ambassadors.

Ed Burdzinski, Of Counsel at Spencer Fane LLP.

Ed Burdzinski, Of Counsel at Spencer Fane LLP, dives into the history of the beneficial ownership rules and the Corporate Transparency Act. He contrasts the beneficial ownership and CDD rules banks currently operate under with FinCEN’s new final Reporting Rule as well as the current status of the proposed Access Rule, and yet to be issued Conforming Rule to conform the current CDD to the Corporate Transparency Act requirements. Ed discusses banks continuing to follow the current CDD rules until FinCEN releases the final Access Rule and the Conforming Rule.

Alesha Paulsen, BSA Officer at Honor Bank.

Alesha Paulsen, BSA Officer at Honor Bank, shares her intentional path into BSA and how to be a detective when reviewing suspicious activity. She explains her method for keeping fraud top-of-mind for frontline staff and provides an example of different parties involved in a transaction working together to protect vulnerable customers.

Guy Davis, President & CEO at Marion Community Bank

Guy Davis, President & CEO at Marion Community Bank, discusses building culture and rebranding the bank, in particular as the institution was experiencing strong growth over a relatively short period of time. Guy details how the Bank developed its vision, mission, and values, despite challenges in the loan portfolio and during a time of high product and service development to better serve customers. He explains how to navigate different markets with different needs and how an institution should target its marketing efforts accordingly. Unmatched service and innovative solutions are what set the Bank apart and take customer service one step further, he says. Annual employee engagement surveys, net interest margin compression, talent attraction and retention, and regulatory compliance pressure are just some of the other topics in the conversation.

William “Pat” Huttenbach, a litigation attorney at Crain, Caton & James, P.C.

William “Pat” Huttenbach, a litigation attorney at Crain, Caton & James, P.C., boasts an impressive track record, spanning more than 25 years, dedicated to assisting banks in navigating and litigating matters related to Uniform Commercial Code (UCC) Articles 3, 4, and 4A. In a candid dialogue, Pat and Daniel delve into some of the strategic considerations that banks should adopt when approaching UCC issues, review valuable insights into the process of making claims and recovering losses stemming from fraudulent checks, and dig into the nuanced terrain within the UCC’s definitions sections, which often represent a legal grey area of significant consequence.

Michele Carfello, Vice President of Member Relations at the Texas Bankers Association.

Michele Carfello, Vice President of Member Relations at the Texas Bankers Association, engages in a conversation with Daniel concerning strategies for banks to become better acquainted with their state bankers associations. Their discussion highlights the pivotal role of sustained engagement, explores the supportive functions provided by the TBA to its member banks, and outlines the advocacy efforts undertaken by the Association on behalf of banks within the state and in some cases even beyond its borders.

Sheldon Hendrix, Senior Vice President at First Community Bank.

Sheldon Hendrix, Senior Vice President at First Community Bank, boasts a wealth of over 22 years of experience within the banking industry, with 19 of those dedicated to the critical areas of regulatory compliance and risk management. In a collaborative conversation, Sheldon and Daniel take a look into the dynamic journey of advancing within the banking sector, breaking down the process of acclimating to roles without prior experience, and dissecting the intricate mechanisms involved in resolving multifaceted regulatory challenges.

Calvin Dunning, the Director of Community Development at FirstBank.

Calvin Dunning, the Director of Community Development at FirstBank, and Daniel discuss community outreach strategies, how the bank’s initiatives are aligned with the Community Reinvestment Act (CRA), Fair Lending practices, and various approaches to minority lending. Their discourse delves into the correlation between responsible community engagement and its potential to not only benefit the community but also generate heightened sales and open new market opportunities for the bank.

Eric Collinsworth, co-owner of Appraisal Advisory Associates, LLC.

Eric Collinsworth, co-owner of Appraisal Advisory Associates, LLC, engages in a dialogue with Daniel regarding the ramifications of appraisal bias within the banking sector. Their conversation investigates various facets of the concept, including the examination of PAVE (Property Appraisal and Valuation Equity), the principles of appraisal equity, the objectives outlined by the PAVE task force, and the potential legal liability financial institutions may face for appraisal and valuation bias. Eric and Dan also explore current apprehensions pertaining to the evaluation of real property, culminating in an exploration of Reconsideration of Value (ROV). Their conversation encompasses strategies and measures that individuals and banks can adopt to ensure the appropriate assignment of property values.

Juliana Andrews, Fair Lending Officer at Amalgamated Bank.

Juliana Andrews, Fair Lending Officer at Amalgamated Bank, and Daniel engage in a comprehensive exploration of the multifaceted effects of Fair Lending, the intricacies of embarking on a new role under a fresh managerial leadership, and the strategic deployment of diverse data sets to enhance the bank’s overall business performance and increase sales.

Kevin Atwood, President and CEO of Bank of Cadiz & Trust Co.

Kevin Atwood, President and CEO of Bank of Cadiz & Trust Co., and Daniel engage in a diverse conversation ranging from the role of the Compliance Officer in rural communities, the unique nature of agricultural lending, asset quality considerations in the current economic environment, and how the bank has worked with regulators to be able to serve the Amish community. Their conversation also highlights the benefits of fostering relationships across banks, rather than framing them merely as competitors. 

Karen Legault, Senior Vice President at Profinium.

Karen Legault, Senior Vice President overseeing Marketing, Education, and Communication at Profinium, and Daniel engage in a multifaceted dialogue encompassing the various aspects of crafting high-quality marketing initiatives, emphasizing the significance of proficient communication strategies, and reflecting upon diverse employee backgrounds that can enrich the banking sector. Their conversation underscores the importance of fostering innovation and collaboration within the industry while harnessing the collective strength of different perspectives for strategic growth and success.

Rich Perez, Vice President of Bank Innovation at the Texas Bankers Association.

Rich Perez, Vice President of Bank Innovation at the Texas Bankers Association, discusses with Daniel the role of Bank Innovation across banking institutions. Their conversation looks into the mechanisms through which TBA members pursue the development of new products and services, collaborating with a myriad of vendors who put innovation at the forefront. Additionally, they explore the intricacies of forging successful partnerships with vendors, outlining the key attributes that define effectiveness while also highlighting the critical factors to be considered when evaluating potential partners.

Frances Pack Training and Development Specialist at Citizens State Bank.

Frances Pack, known as Fran among her acquaintances, serves as the Training and Development Specialist at Citizens State Bank. During her extensive 29+ years of dedicated service to the institution, she has been instrumental in spearheading the bank’s online and mobile banking initiatives, thus amassing profound expertise in this domain. In her current role within the Human Resources and Training department, Fran engages with Daniel to explore the evolving landscape of banking, underscoring the significance of robust training programs and strategies for effectively assisting and guiding new employees who may face challenges during their initial stages of employment

Sandy Knight, Senior Vice President, Director of Compliance and Fair and Responsible Banking at First National Bank.

Sandy Knight, Senior Vice President and Director of Compliance and Fair and Responsible Banking at First National Bank, engages in a discussion with Daniel regarding the implications of pursuing an education centered on the banking sector. Their conversation also delves into the intricate task of managing the influx of bulletins and updates issued by regulatory authorities. Additionally, they explore strategies for compliance officers and banking personnel to effectively adapt to the dynamic shifts occurring within the industry.

Carey Phillipi, Managing Partner at Bridge Financial Consulting Group LLC.

Carey Phillipi, Managing Partner at Bridge Financial Consulting Group LLC, collaborates with Daniel on a comprehensive conversation about the current economic landscape, strategies for evaluating risk within the commercial real estate (CRE) portfolio, and the art of timing strategic shifts. Carey brings a wealth of experience to the table, having spent more than two decades with the Office of the Comptroller of the Currency (OCC) in roles ranging from Examiner to Commercial Credit Examiner in Charge to Assistant Deputy Comptroller.

Robert Funk, Senior Vice President and Chief Operations Officer of Karnes County National Bank

Robert Funk, the Senior Vice President and Chief Operations Officer of Karnes County National Bank, joins forces with Daniel to explore various facets of risk and security. Their conversation navigates fraudulent transactions within a community bank, evaluates the significance of small banks within their communities, and examines the pivotal role assumed by a COO in these institutions

Paul Cummings, Director of Risk Management at Keystone Bank.

In the second segment of this two-part discussion, Paul Cummings and Dan delve further into their conversation about the prevailing market conditions, the responsibilities of a risk manager, and his firsthand encounters as a special agent with the US Treasury and Homeland Security.

Paul Cummings, Director of Risk Management at Keystone Bank.

In the first installment of this two-part special, Paul Cummings, who serves as the Director of Risk Management at Keystone Bank and boasts a prior role as a Special Agent for both the US Treasury and Homeland Security, engages in a conversation with Daniel. They delve into the profound influence of Suspicious Activity Reports (SARs) and the art of constructing powerful narratives. Paul recounts a compelling anecdote illustrating the tangible power of a SAR, recounting how it acted as a vital alert that brought to light the smuggling of substantial quantities of cocaine into the United States.

Julia Gutierrez, Vice President of Education at Compliance Alliance.

In part two of our two part series with Julia Gutierrez, Vice President of Education at Compliance Alliance and Daniel. They continue to discuss well-designed training initiatives, the influence of SCRA/MLA, Compliance Management Systems, and the key elements that make a policy truly effective.

Julia Gutierrez, Vice President of Education at Compliance Alliance

Julia Gutierrez, the Vice President of Education at Compliance Alliance, engages in a conversation with Daniel, focusing on the significance of well-designed training initiatives, the influence of SCRA/MLA, Compliance Management Systems, and the key elements that make a policy truly effective.

Chad Elledge, Chief Risk Officer at Texas Heritage National Bank

This week, Chad Elledge, Chief Risk Officer at Texas Heritage National Bank, and Daniel dig into the elements of cybersecurity and the issues it presents for banks today, digital integration, minimizing costs using technology, and the value of an education focused on banking.

Alicia Wade President & Chief Operating Officer with Valliance Bank, OK

In this weeks episode- Alicia Wade President & Chief Operating Officer with Valliance Bank, OK and our own Kelly Owsley discuss her banks transition into cannabis banking. Learn how she prepared her institution and compliance team for this significant shift, leveraged community and regulatory relationships and how her bank continues to face ongoing complexities in this evolving industry. Discover whether cannabis banking is a viable option for your institution.

Karla Quarve & Ryan Plucker with American Bank & Trust, SD.

In part two of our two part series with Karla Quarve & Ryan Plucker with American Bank & Trust they continue to discuss the importance of having a quality mentor, how to manage projects, and effective ways to communicate regarding expectations.

This weeks episode which is part on of a two part series- Karla Quarve & Ryan Plucker with American Bank & Trust and Dan discuss the importance of having a quality mentor, how to manage projects, and effective ways to communicate regarding expectations.

Tom, a Banking Consultant who has over 32 years’ experience as an OCC examiner, and Daniel discuss the current market, banks’ reactions to the uncertainty, lending limits, and the importance of quality policies and procedures.

Tom, a Banking Consultant who has over 32 years’ experience as an OCC examiner, and Daniel discuss the current market, banks’ reactions to the uncertainty, lending limits, and the importance of quality policies and procedures.

This week – Ginger Laurent, CEO of the Louisiana Bankers Association and Daniel discuss the impact of 1071 in regards to Fair Lending, Fair lending in today’s banking environment, training programs for staff, and Human Resources.

This week- Celeste Embry, General Counsel, Texas Bankers Association and Daniel discuss getting involved in your Banks Association, what steps Associations take to get your voice heard, and the importance of being involved in the legislative process.

This week – Kelly Owsley, Virtual Compliance Officer at Review Alliance, and Daniel delve into the intricacies of the Virtual Compliance Officer Role. Kelly sheds light on the significance of communication, both in virtual and traditional banking settings. She also emphasizes the importance of flexibility, adaptability, and the ability to pivot not only in the ever-changing compliance landscape, but also in her role as a VCO. Additionally, she underlines the importance of having a strong compliance management system.

This week – Art Stevens President of Retail Banking at Trustmark Bank joins us! He shares how a professor lead him to his career in banking. He and Dan discuss innovative ways he’s shrinking his banking footprint by deploying ITM’s and offering more digital banking products in turn creating more modern and efficient branches. He also shares his banks new relationship banker model, which gives his employees more ownership over handling all branch transactions, and the success that has been for both employee and customer.

This week Howard Headlee President and CEO of the Utah Bankers Assocation, shares how his passion for his community and education brought him to banking. He also discusses how important advocacy and participating in initiatives is to helping community banks thrive.

In this episode Ledra Jones, Vice President, Compliance Officer and BSA/AML Officer at Texas Heritage Bank shares her journey from branch manager to BSA Officer and how important education and peer support was and is to her everyday success. She also discusses the resources and tools she utilizes to manage her daily compliance processes and educate her team.

In this episode Heather Smith, Senior Vice President and Director of Consumer Compliance, at Forbright Bank shares how she’s creating a best in class compliance management system and fostering a risk culture at her bank. She also shares tips on creating a CRA strategic plan.

In this episode, Rann Paynter, President and CEO of the Michigan Bankers Association shares his journey to banking and his tips on serving minority and low-income communities. He also shares his thoughts on diversification of banking staff and digitalization in the bank.

In this special episode of Banking Matters our very own Victoria E. Stephen, JD, CRCM, Senior Vice President and Deputy General Counsel and Daniel Baker, discuss all things 1071. Join them as they deep dive into what 1071 is, the impact on community banks and resources available.

This week President of Bankers Alliance, Scott Daugherty, and Daniel discuses internal policies and procedures around audit and compliance and how they play a significant role in mitigating the risk of bank failures. Learn about the importance of third-party exams, tips on choosing an auditor, and how to manage that relationship effectively. They also discuss the benefits of remote audits and how the Virtual Compliance Officer program can can be tailored to meet the unique compliance needs of your bank.

Chris Furlow, President and CEO of the Texas Bankers Association, and Daniel Baker, delve into key topics such as recent bank failures, the state of the market, and the role the FDIC plays. Discover the importance of community outreach and education programs for bank employees, and how state banking associations can provide valuable resources to strengthen relationships with the local community.

In this episode, Amanda Hinsley, CFO of First Texas National Bank, shares her journey from insurance to banking, and how her bank was able to turn around their compliance program after receiving a “needs improvement” rating on their NACHA audit. They discuss the importance of documentation, external perspectives, and continuous improvement in maintaining a high level of compliance.

President and CEO of the Virginia Bankers Assocation, Bruce Whitehurst and Daniel Baker discuss diversity, equity and inclusion in the banking industry, and innovative ways to attract and retain young talent.

In this week’s episode of Banking Matters we’re joined by Nebraska Bankers Association, President and CEO, Richard Baier. Richard and Dan discuss the importance of affordable housing and financial literacy and the role community banks can play.

As President and CEO, Lorrie Trogden joins us for our flagship episode of Banking Matters. Bringing her insights into Representment Fees and 1071, Lorrie discusses how banks will continue to be impacted by these changes.